If you saw our ad in this month’s CEPRO, you saw our own Technical
Support and Product Specialist Brent McCall featured as the figurehead for the
Smart Support we provide our customers. In
fact, he is one part of an extensive package of smart support we provide. Our Smart Support includes a designated tech
support professional for our Spyclops product, a highly trained sales staff on
the latest technology as well as Brent McCall providing Custom Integrator
support.
Notice that Brent is described as the “Custom Integrator”
tech support, not the Metra Custom Integrator Product support. This is an important distinction because
Metra Home Theater believes in supporting
the CI – not just selling our
products to the CI. In other words, he
will try to help no matter what the issue.
Brent is available to take your call from 8am-10pm*. The asterisk is there because Brent will not
answer his phone if he is at dinner with his wife or in his convertible Miata
for obvious reasons. You can leave him a message and he will return your call
promptly.
Deanna Miller is tech support primarily for our Spyclops
product line but provides tech support on all Metra Home Theater products. She is available to answer any and all of
your questions related to either installing or operating a Spyclops system in
addition to being another tech resource for all of our products. Deanna also assists in product development of
the Spyclops line with her input coming from feedback she gets from the
customers like you who she speaks with every day. She is available Tuesday thru Friday 9-6:30 pm
and Saturday 10-4:00 pm.
Our dedicated sales staff works hard on staying on top of
the latest in technology. Monthly
meetings as well as constant access to our product development team keep our
sales staff well-informed on all of the technology we offer. We are very proud of the fact that our staff
here at Metra Home Theater Group actually understands how our technology works. We are not interested in the canned sales
pitch telling a customer why our products are better than the competition. Our staff spend time in the field routinely
to meet with customers to stay connected with your technology needs.
Metra Home Theater Group, Brent
McCall, Deanna Miller, and many others are here to support you, whether it’s a
question on the latest in HDMI to installing a television mount, we’re standing
by to help! Metra Home Theater Group remains dedicated to meeting the needs of
a wide array of customers -- from Custom Integrators, to the Spyclops customer
as well as the many other home theater brands we offer (and then some) which is
why our Smart Support stands out from the competition.
