Showing posts with label customer service; 4k performance; consumer electronics; hdmi; 4k. Show all posts
Showing posts with label customer service; 4k performance; consumer electronics; hdmi; 4k. Show all posts

Tuesday, September 1, 2015

Top Five Products and the Problems They Solve

Lists are always popular on blogs but lists can also be boring.  This list is informative and important, just like our staff!  Please leave comments and let us know if you agree. 

1.       HDM-DAD

What it does – verifies that all the EDID signals have the necessary integrity.
Problems Solved – Provides analysis of the Low Speed Data Stream which includes the 5 volt feed from the source to the display, the Hot Plug Detect return voltage from the display to the course, the Data line and Clock feed. The LED display lights on the top of the case indicate the status of these EDID components. If there are issues with any of these feed the DAD will repair them.


2.       HDM-JR
What it does – Less expensive EDID repair tool to leave at the job site to solve all the same issues of
the HDM-DAD.
Problems Solved - Audio drop outs, long sync times between sources, “HDCP not supported” issues on your display screen, “Mode not supported” on your display screen, “Mode out of range” on your display screen, black screen on your display and Picture and Sound drop out for a few seconds and then returns are all solved by this product.  The HDM-VI2 is fully HDMI 2.0, 18 Gbps compatible meaning this product will fulfill your needs of today and into the future.

3.      
HDM-VI2
What it does – repairs some common HDMI problems.
Problems Solved – It fixes the 5 Volt and Hot Plug supply failures; resolves the common problem of the Display returning its Hot Plug Detect signal before the AVR (or Matrix) is prepared to hear it.
The HDM-VI2 is fully HDMI 2.0, 18 Gbps compatible meaning this product will fulfill your needs of today and into the future.


4.      
HDMI SP2
What is does – help reduce the chance of your HDMI electronics being damaged by Electrostatic Discharge (ESD) spikes up to 8000 Volts.
Problems Solved – act as the final defense against ESD damage to your devices. The HDM-VI2 is fully HDMI 2.0, 18 Gbps compatible meaning this product will fulfill your needs of today and into the future.





5.       CS-DAC
What it does – Takes the 2 channel (PCM) data stream from the digital source and converts it to the analog RCA format for the distribution system.
Problem solved – Connecting sources without analog audio outputs to house audio systems. 

This and other products can be found here. 



Tuesday, August 18, 2015

A Question Came Up in the office Today

A customer asked this question: How does HDBaseT claim 4K performance when it does not support 18 Gbps?

Well now that is a very good question.

I know I have posted about 4K versus UHD and all the confusion that surrounds this subject previously and it seems like this issue is not any clearer for our customers.  In the helping our customers make more educated purchases when it comes to this new technology, let us revisit this 4K/UHD issue one more time by using an actual issue that came up in our office.

4K is really meant to describe the output resolution of Professional Video products (usually at a Theater), whereas UHD is for the Consumer Electronics market.  UHD is a very wide ranging spec that covers everything from 4K/30 which less than 9 Gbps data (I call this HDMI 2.0 Lite) up to 4K/60, 4:4:4, HDR which needs around 17 Gbps. Currently the products the customers are using only need 4/K60, 4:2:0 (9 Gbps) as the carrier (again HDMI 2.0 Lite). As this fits nicely into the bandwidth requirement of HDMI 1.4 it will work with most current HDMI High Speed products (10.2 Gbps).  This is how HDBaseT can claim UHD capability.  It is important to understand the two caveats that come with this. First, 4K range will only be around 70% of the rated distance spec AND second there is currently no way to move beyond this 10.2 Gbps wall.

In short – HDBaseT fits the spec for today (4K/60 4:2:0 color) but there is no growing room for future specs.  If you are a installer that likes to prepare for current and future specs, this information is important when making an educated purchase.