On our first post for this blog, we introduced our
affiliation with the Installer Institute and the training that it can provide
home theater custom integrators. This was not by sheer happenstance. We at
Metra Home Theater Group strongly believe in continuing education for our sales
staff. We provide monthly sessions with
our entire staff just to touch base and hear what our customers need and are
asking for. In addition, we require all
of our sales, product and support people to attend product training, most often
on our own time to learn the latest technologies and how it will affect us and
our customers. One of the top reasons to
buy from us is that we strive to educate our entire staff so we can pass along
this knowledge to you our customer.
One of the ways that we provide continuing education our
dealers is thru our “YouTube” video series.
The content ideas for these videos come from our sales people, tech
support staff and you the “CI”. You can
see our YouTube channel here. The playlist titled “How To” is a great collection
of videos that were produced with the “CI” in mind (Go here to see this playlist). Metra Home Theater Group also holds multiple training
sessions on the show floor in our booth at the annual CEDIA EXPO. We even
include lunch!
It is Metra’s firm belief that building relationship’s and
trust with our customer’s is our most important job.
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