Customer Service - Metra's Key to Success

Metra Home Theater Group is a leading source of electronics accessories for over 65 years, and this longevity is greatly due to the manufacturer’s investment in taking the time to understand the needs of residential integrators. We believe that customer service and technical support includes professional troubleshooting and brainstorming installation questions right alongside the customers. Product manager Brent McCall—who picks up the customer service line from 8 am to 10 pm seven days a week—understands that integrators need to both comprehend the installation inside and out as well as look great in front of their client. McCall, who has been in the industry since 1978, is comfortable taking application specific questions, working out contingencies, or even flow charting the system to take an overhead view and find the best solution. Metra Home Theater Group excels at customer service because their team appreciates the opportunity to discuss the many facets of technology. 

We are a Residential Systems Stellar Service Award winner due to this dedication to customer service.  Congratulations to all the staff on receiving this award.  The entire staff’s dedication to customer service is what makes Metra Home Theater Group stand out from the competition.

CES 2015 Wrap Up

Whew!  CES 2015 was a whirlwind of excitement and it set the tone for 2015.  The booth was the best one yet.  Professional booth builders were shocked to learn we build our own booth. Some booths built by professional booth builders did not look as great.  Our booth got some attention at CES which lead to a great way to kick off 2015. 

In addition to a fantastic looking booth, our product 4K Ready HDMI Cables won an award from TWICE.  It is always exciting to win an award during a show.  We would like to give a big thank you to the judges for the TWICE Picks Award for bestowing this honor on our new cables.  

CES is held in Las Vegas every year and every year the staff suffers because of the environment change. Going from gorgeous Daytona Beach, Florida to dessert-dry Nevada is a blow to the sinuses.  If the staff does not get sick at the show, we get sick upon return.  This year most of the staff stayed healthy while in Las Vegas and got to do some of the wacky, tourist attractions in their down time.  Here is a picture of staffers at Madame Tussaud’s Wax Museum.

Currently, everyone is back in the office after an annual post-show visit to the physician for medicine.  This is a step in the right direction!  Next year’s goal is to stay healthy during and after CES.

It is now back to work!

Metra Home Theater is Exhibiting at CES 2015

Today is the first day of the Consumer Electronics Show in Las Vegas and Metra Home Theater Group is ready for the crowd to visit booth #12434.  Some of the staff flew out here on December 27th to begin putting together the booth.  Here is picture of the booth in progress with one of our hard working staff.

 

 

We kick off our year at this tradeshow and it is always a great show.  We have a feeling that it is going to be the best show to date. Why you might ask?  Well, for starters the booth was up WAY ahead of schedule something that has not happen in a long time.  Everyone is calm, relaxed and rested for the show to kick off January 6th at 10 am.  Also, we are exhibiting our new kits.  Our customers wanted kits and we delivered Spyclops and 4K Accessory Kits.  In addition, as the industry leader for 4K accessories,  we are showing our Ultra HD cable line at CES.  These HDMI high speed cables are designed for HD connections utilizing displays with 4K/60 capability for superior high definition picture and sound. 

 

 

As a large show there are lots of new products from all the industry leaders which produces a certain magic to a show this size.  The convention center is huge, really huge.  The booths are just as mammoth.   The day before the show most booths look like it would take another week to pull them together.  Yet, like magic, the first day of the show each and every booth is ready.  It's like CES fairies help out the night before the show to help get them in shape for opening day. 

 

If you are attending CES 2015, stop by our booth (behind Samsung's booth) # 12434.  Follow us on Twitter and Instagram for more pictures of the magic of CES.

 

 

 

Happy Holidays from Metra Home Theater Group

Metra Home Theater Group wishes everyone a

Happy Holiday Season! 

If you are attending CES in January,

come see us at booth #12434

Customer Service: Our Edge Over the Competition

Have you ever purchased a product and got home or to the job site and found that you have issues but can’t get support? Then you call the help line only to get a computer or even worse some foreign help center? 

This is one example of how Metra Home Theater Group stands out from the pack when it comes to customer support.  We have (GASP!) live people in our office that answer the phones, one of which is our head tech and product guy Brent McCall.  Brent has been in the electronics industry for 40+ years playing every role from sales and support, to product design and installation.  He is an important part of the exemplary customer service that Metra Home Theater Group provides to its customers.

Brent provides extended hours tech support for Metra Home Theater Group’s customers.  In addition to seven day a week tech support, he follows several online forums to offer help for all brands.  At this year’s CEDIA Show in Denver, one of our customers had wonderful things to say about our products and Brent.  See her video here.  Brent was recently featured in December CEPro’s Magazine article recognizing the unsung heroes of the custom electronics industry.  Brent is just one part of the sales and support team that makes us different.

If you are attending CES 2015 in Vegas January 6 – 9^th, put booth #12434 on your agenda.

Come see for yourself why people call Metra Home Theater Group for custom integration and retail electronic needs.

Continuing Education to Build Relationships

On our first post for this blog, we introduced our affiliation with the Installer Institute and the training that it can provide home theater custom integrators. This was not by sheer happenstance. We at Metra Home Theater Group strongly believe in continuing education for our sales staff.  We provide monthly sessions with our entire staff just to touch base and hear what our customers need and are asking for.  In addition, we require all of our sales, product and support people to attend product training, most often on our own time to learn the latest technologies and how it will affect us and our customers.  One of the top reasons to buy from us is that we strive to educate our entire staff so we can pass along this knowledge to you our customer.

One of the ways that we provide continuing education our dealers is thru our “YouTube” video series.  The content ideas for these videos come from our sales people, tech support staff and you the “CI”.  You can see our YouTube channel here.  The playlist titled “How To” is a great collection of videos that were produced with the “CI” in mind (Go here to see this playlist).  Metra Home Theater Group also holds multiple training sessions on the show floor in our booth at the annual CEDIA EXPO. We even include lunch!

It is Metra’s firm belief that building relationship’s and trust with our customer’s is our most important job. 

Staying Ahead of the Curve

In the electronics industry, products age faster than dog years and it is difficult to keep customers informed of the most recent and best on the market.  Recently, moving from analog to digital smoothly with the most reliable products has raised questions.  Answering these questions and being there to support our customers is what we strive to do here at Metra Home Theater Group. 

On our YouTube channel we have a playlist of “How To Videos.”  This list is a comprised of few of our hot products explained in one to two minute videos.  Go here to see our videos.  If you have a video that you would like explained, please leave a comment.

Our relationship with our customers is what makes Metra Home Theater Group stand out from the pack.  We are more than great products.  See for yourself here.