Metra Home Theater is Exhibiting at CES 2015

Today is the first day of the Consumer Electronics Show in Las Vegas and Metra Home Theater Group is ready for the crowd to visit booth #12434.  Some of the staff flew out here on December 27th to begin putting together the booth.  Here is picture of the booth in progress with one of our hard working staff.

 

 

We kick off our year at this tradeshow and it is always a great show.  We have a feeling that it is going to be the best show to date. Why you might ask?  Well, for starters the booth was up WAY ahead of schedule something that has not happen in a long time.  Everyone is calm, relaxed and rested for the show to kick off January 6th at 10 am.  Also, we are exhibiting our new kits.  Our customers wanted kits and we delivered Spyclops and 4K Accessory Kits.  In addition, as the industry leader for 4K accessories,  we are showing our Ultra HD cable line at CES.  These HDMI high speed cables are designed for HD connections utilizing displays with 4K/60 capability for superior high definition picture and sound. 

 

 

As a large show there are lots of new products from all the industry leaders which produces a certain magic to a show this size.  The convention center is huge, really huge.  The booths are just as mammoth.   The day before the show most booths look like it would take another week to pull them together.  Yet, like magic, the first day of the show each and every booth is ready.  It's like CES fairies help out the night before the show to help get them in shape for opening day. 

 

If you are attending CES 2015, stop by our booth (behind Samsung's booth) # 12434.  Follow us on Twitter and Instagram for more pictures of the magic of CES.

 

 

 

Customer Service: Our Edge Over the Competition

Have you ever purchased a product and got home or to the job site and found that you have issues but can’t get support? Then you call the help line only to get a computer or even worse some foreign help center? 

This is one example of how Metra Home Theater Group stands out from the pack when it comes to customer support.  We have (GASP!) live people in our office that answer the phones, one of which is our head tech and product guy Brent McCall.  Brent has been in the electronics industry for 40+ years playing every role from sales and support, to product design and installation.  He is an important part of the exemplary customer service that Metra Home Theater Group provides to its customers.

Brent provides extended hours tech support for Metra Home Theater Group’s customers.  In addition to seven day a week tech support, he follows several online forums to offer help for all brands.  At this year’s CEDIA Show in Denver, one of our customers had wonderful things to say about our products and Brent.  See her video here.  Brent was recently featured in December CEPro’s Magazine article recognizing the unsung heroes of the custom electronics industry.  Brent is just one part of the sales and support team that makes us different.

If you are attending CES 2015 in Vegas January 6 – 9^th, put booth #12434 on your agenda.

Come see for yourself why people call Metra Home Theater Group for custom integration and retail electronic needs.

Continuing Education to Build Relationships

On our first post for this blog, we introduced our affiliation with the Installer Institute and the training that it can provide home theater custom integrators. This was not by sheer happenstance. We at Metra Home Theater Group strongly believe in continuing education for our sales staff.  We provide monthly sessions with our entire staff just to touch base and hear what our customers need and are asking for.  In addition, we require all of our sales, product and support people to attend product training, most often on our own time to learn the latest technologies and how it will affect us and our customers.  One of the top reasons to buy from us is that we strive to educate our entire staff so we can pass along this knowledge to you our customer.

One of the ways that we provide continuing education our dealers is thru our “YouTube” video series.  The content ideas for these videos come from our sales people, tech support staff and you the “CI”.  You can see our YouTube channel here.  The playlist titled “How To” is a great collection of videos that were produced with the “CI” in mind (Go here to see this playlist).  Metra Home Theater Group also holds multiple training sessions on the show floor in our booth at the annual CEDIA EXPO. We even include lunch!

It is Metra’s firm belief that building relationship’s and trust with our customer’s is our most important job. 

Ten Products That Will Not Be Re-Gifted

If you have some tech people on your gift list that you never know what to give them for Christmas, here is a list of Metra Home Theater Group’s products that they will love and never re-gift:

•  HDM-SP2 – a compact product to protect your component investment. This little guy will sacrifice itself to save your system. 
  

•  HDM-JR - Are you experiencing audio or video drop outs? Metra Home Theater Group's HDM JR can fix that.
  
•  VELOX - VELOX UHD cables OPERATE WITH THE ENTIRE 18Gbps envelope.  These cables also include Metra Home Theater Group’s unique interchangeable color-coding scheme for cable identification and management.

•  LEDS - Our LED lighting line adds visual pizzazz to any custom installation

•  SOUND BAR MOUNT - This 3.1 Sound Bar one can mount the larger TVs and improve the sound quality.  This product provides the solution to multiple needs of the consumer.

• AUDIO MOUNTS – Improve the sound quality on smaller TVs.

•  TABLET STAND (ASM-iSTAND) – Fits the IPad 2.  360 degrees of ration.  Portable and easy to use.

•  IPHONE 6 ACCESSORIES - wide variety of phone and tablet chargers, connectors and data transfer cables that support international and domestic mobile technology including Apple Lightning cables for the new iPhone 6.

• PORTABLE USB CHARGER (ASM-USBBAT) – Portable USB power bank. 1A to support all popular phones. Easy and convenient to recharge.

For more information on our all of our products, click here.