Metra Home Theater's Smart Service

If you saw our ad in this month’s CEPRO, you saw our own Technical Support and Product Specialist Brent McCall featured as the figurehead for the Smart Support we provide our customers.  In fact, he is one part of an extensive package of smart support we provide.  Our Smart Support includes a designated tech support professional for our Spyclops product, a highly trained sales staff on the latest technology as well as Brent McCall providing Custom Integrator support.

Notice that Brent is described as the “Custom Integrator” tech support, not the Metra Custom Integrator Product support.  This is an important distinction because Metra Home Theater believes in supporting the CI – not just selling our products to the CI.  In other words, he will try to help no matter what the issue.  Brent is available to take your call from 8am-10pm*.  The asterisk is there because Brent will not answer his phone if he is at dinner with his wife or in his convertible Miata for obvious reasons. You can leave him a message and he will return your call promptly. 

Deanna Miller is tech support primarily for our Spyclops product line but provides tech support on all Metra Home Theater products.  She is available to answer any and all of your questions related to either installing or operating a Spyclops system in addition to being another tech resource for all of our products.  Deanna also assists in product development of the Spyclops line with her input coming from feedback she gets from the customers like you who she speaks with every day.  She is available Tuesday thru Friday 9-6:30 pm and Saturday 10-4:00 pm.

Our dedicated sales staff works hard on staying on top of the latest in technology.  Monthly meetings as well as constant access to our product development team keep our sales staff well-informed on all of the technology we offer.   We are very proud of the fact that our staff here at Metra Home Theater Group actually understands how our technology works.  We are not interested in the canned sales pitch telling a customer why our products are better than the competition.  Our staff spend time in the field routinely to meet with customers to stay connected with your technology needs.

Metra Home Theater Group, Brent McCall, Deanna Miller, and many others are here to support you, whether it’s a question on the latest in HDMI to installing a television mount, we’re standing by to help! Metra Home Theater Group remains dedicated to meeting the needs of a wide array of customers -- from Custom Integrators, to the Spyclops customer as well as the many other home theater brands we offer (and then some) which is why our Smart Support stands out from the competition.

Welcome Changes to Metra Home Theater Group

Metra Home Theater Group has made some changes to continue providing our award winning customer services.

•                     Please welcome our new Northeast US Territory Manager, Bob Pancari.  Bob brings with him 15 years of sales experience. 

•                     We also have a new Regional West Coast Sales Representative, Zak Yarnell.  Zak has worked in the manufacturing industry for last 5 years and brings with him extensive sales and supply chain knowledge.

•                     Miranda Grantham has been promoted to National Sales Manager. 

•                     Jason Lundell has also been promoted to Southern U.S. Territory Manager and Product Specialist.

•                     Erika Baily has been transferred to the Southeast Region with Jason Lundell from the West Coast.

To stay informed on all the exciting things that Metra Home Theater Group does, follow us on social media.

Our Staff - The Best Reason to Follow this Blog

To be relevant today in the electronic industry one must be online. By online, I mean online on all of the relevant platforms.  How do you determine which platforms are relevant?  Well, as the new (and first) Marketing Director at Metra Home Theater Group I started using the platforms I used personally.  With that being said, it’s easy to get overwhelmed if you don’t start with a strategy.  I have pared down this list and decided to start with a blog for Metra Home Theater Group with the goal of giving our customers more information that they can use in their businesses.

Now, blogs have to be interesting and current to obtain followers.  Luckily for me, I have a writer’s gold mine at my disposal because I get to work with all of the colorful characters here at Metra Home Theater Group.  I mean this in the nicest possible way.  The staff of our home theater division is the hardest working, most intelligent and eclectic group of people. Thanks to their amazing knowledge base, I never know what subject will be the topic for the day, and thanks to their sense of humor the topics are also not guaranteed to be politically correct.  While our friendly conversations are not the domain of human resources, they are often very helpful to learn from each other and help translate what Metra does to our customers.  It was during one of these conversations that the idea occurred to me that I needed to do a blog for Metra Home Theater Group.  I’m very happy that I have the opportunity to sprinkle in the characters of MHTG with the business information.  We are a highly entertaining group and I think our customers whole heartedly agree. 

The Metra Home Theater Staff at CEDIA 2014

I plan for the blog to be informative and entertaining for my followers.  In addition to the latest in product development, this blog will star the hard working staff of Metra Home Theater Group.  Have my blog posts emailed directly to your in-box so you can read all about the fun group in Holly Hill, Florida!  Because where else will you find the technical director of 4k HDMI and the CFO discussing the death museum in California?

Continuing Education to Build Relationships

On our first post for this blog, we introduced our affiliation with the Installer Institute and the training that it can provide home theater custom integrators. This was not by sheer happenstance. We at Metra Home Theater Group strongly believe in continuing education for our sales staff.  We provide monthly sessions with our entire staff just to touch base and hear what our customers need and are asking for.  In addition, we require all of our sales, product and support people to attend product training, most often on our own time to learn the latest technologies and how it will affect us and our customers.  One of the top reasons to buy from us is that we strive to educate our entire staff so we can pass along this knowledge to you our customer.

One of the ways that we provide continuing education our dealers is thru our “YouTube” video series.  The content ideas for these videos come from our sales people, tech support staff and you the “CI”.  You can see our YouTube channel here.  The playlist titled “How To” is a great collection of videos that were produced with the “CI” in mind (Go here to see this playlist).  Metra Home Theater Group also holds multiple training sessions on the show floor in our booth at the annual CEDIA EXPO. We even include lunch!

It is Metra’s firm belief that building relationship’s and trust with our customer’s is our most important job.