Metra Home Theater's Smart Service

If you saw our ad in this month’s CEPRO, you saw our own Technical Support and Product Specialist Brent McCall featured as the figurehead for the Smart Support we provide our customers.  In fact, he is one part of an extensive package of smart support we provide.  Our Smart Support includes a designated tech support professional for our Spyclops product, a highly trained sales staff on the latest technology as well as Brent McCall providing Custom Integrator support.

Notice that Brent is described as the “Custom Integrator” tech support, not the Metra Custom Integrator Product support.  This is an important distinction because Metra Home Theater believes in supporting the CI – not just selling our products to the CI.  In other words, he will try to help no matter what the issue.  Brent is available to take your call from 8am-10pm*.  The asterisk is there because Brent will not answer his phone if he is at dinner with his wife or in his convertible Miata for obvious reasons. You can leave him a message and he will return your call promptly. 

Deanna Miller is tech support primarily for our Spyclops product line but provides tech support on all Metra Home Theater products.  She is available to answer any and all of your questions related to either installing or operating a Spyclops system in addition to being another tech resource for all of our products.  Deanna also assists in product development of the Spyclops line with her input coming from feedback she gets from the customers like you who she speaks with every day.  She is available Tuesday thru Friday 9-6:30 pm and Saturday 10-4:00 pm.

Our dedicated sales staff works hard on staying on top of the latest in technology.  Monthly meetings as well as constant access to our product development team keep our sales staff well-informed on all of the technology we offer.   We are very proud of the fact that our staff here at Metra Home Theater Group actually understands how our technology works.  We are not interested in the canned sales pitch telling a customer why our products are better than the competition.  Our staff spend time in the field routinely to meet with customers to stay connected with your technology needs.

Metra Home Theater Group, Brent McCall, Deanna Miller, and many others are here to support you, whether it’s a question on the latest in HDMI to installing a television mount, we’re standing by to help! Metra Home Theater Group remains dedicated to meeting the needs of a wide array of customers -- from Custom Integrators, to the Spyclops customer as well as the many other home theater brands we offer (and then some) which is why our Smart Support stands out from the competition.

Metra Home Theater Group will showcase the Spyclops Surveillance Systems line, April 15 to 17, 2015 at the Sands Expo in Las Vegas, NV.

Jason Lundell and Bob Pancari will be attending the ISC West Show in Las Vegas, NV this week.  This is the first time Metra Home Theater Group has attended this show and we are excited.   We have been in Vegas for other shows but they have been held in the HUGE convention center.  ISC West is held in the Sands.  We feel that the more intimate booth conditions will give future customers a more one-on-one experience. These conditions are where customers learn about our best feature - our award-winning staff which is why we are #MoreThanProducts.

But the show is about products and Spyclops product line will be featured at this show.  The line includes camera accessories, as well as DVRs and DVR kits designed to work with compatible power distribution systems.  There is, of course, a remote surveillance service with 24/7 access via Web browser or smart phone.  Specifically, the Spyclops line includes bullet indoor/outdoor security cameras; domestic dome style cameras; 16-, 8- and 4-channel DVRs; 5-, 9- and 18-way power distribution boxes and various security cable.  Metra’s three new DVRs feature full 960H recording capability on all channels. In addition to higher recording resolution, the new DVRs offer four sensor inputs with one alarm output, as well as upgraded hard drives that are designed for 24/7 use.

Metra Home Theater Group cannot talk about our Spyclops line without mentioning our tech support.  We have designated employee that answers our tech line to help with all of your Spyclops tech support issues.  Deanna Mann is here for something as simple and unplugging the RJ45 Ethernet Cable from the back of a DVR to adjusting the masking area to no blue boxes, she can help.  Deanna is an example of how dedicated to excellent customer service we are here at Metra Home Theater Group and why we are #MoreThanProducts.

If you are attending ISC West next week – stop by booth #29109 to see for yourself how we are there for our customers.

Welcome Changes to Metra Home Theater Group

Metra Home Theater Group has made some changes to continue providing our award winning customer services.

•                     Please welcome our new Northeast US Territory Manager, Bob Pancari.  Bob brings with him 15 years of sales experience. 

•                     We also have a new Regional West Coast Sales Representative, Zak Yarnell.  Zak has worked in the manufacturing industry for last 5 years and brings with him extensive sales and supply chain knowledge.

•                     Miranda Grantham has been promoted to National Sales Manager. 

•                     Jason Lundell has also been promoted to Southern U.S. Territory Manager and Product Specialist.

•                     Erika Baily has been transferred to the Southeast Region with Jason Lundell from the West Coast.

To stay informed on all the exciting things that Metra Home Theater Group does, follow us on social media.

WHAT IS THE INTERNET OF THINGS?

The term "Internet of Things" (or IOT for short) is everywhere.  Do you know what this means?  Do you know how this effects you?  I took some time to read up on the Internet of Things to educate myself because frankly, the phrase annoys me.  It sounds pompous.  This phrase reminds me of rich people saying “money does not solve everything.”  Really?  Money does not solve everything?  I am pretty sure money would have solved my problem of trying to figure out how to pay for books for college.  With that being said, the IOT sounds like it might solve everything.  The IOT is being thrown around in articles about everything from kitchen appliances to smartwatches. Yet no one has explained exactly what the Internet of Things means.  There is a hashtag to following and everything – yet no explanation.

Until last Friday.

I found Dan Sung’s article at Wearable.com and he explained what the internet of things means:

“It's an all-compassing term that refers to the internet changing from a giant network of connected PCs to a mega-network including everything around you. From your kitchen to your car and everything in between, the Internet of Things (IoT) is changing the world”

Read the fully article here. 

It is a wonderful explanation of how this Internet of Things revolution is important, how it could change our lives as we know it and the downside.

Read the article and see if it reassures you on the Internet of Things and how it is set to change everyday life. 

Personally, I have gone from annoyed to a little scared.