Metra Home Theater's Smart Service

If you saw our ad in this month’s CEPRO, you saw our own Technical Support and Product Specialist Brent McCall featured as the figurehead for the Smart Support we provide our customers.  In fact, he is one part of an extensive package of smart support we provide.  Our Smart Support includes a designated tech support professional for our Spyclops product, a highly trained sales staff on the latest technology as well as Brent McCall providing Custom Integrator support.

Notice that Brent is described as the “Custom Integrator” tech support, not the Metra Custom Integrator Product support.  This is an important distinction because Metra Home Theater believes in supporting the CI – not just selling our products to the CI.  In other words, he will try to help no matter what the issue.  Brent is available to take your call from 8am-10pm*.  The asterisk is there because Brent will not answer his phone if he is at dinner with his wife or in his convertible Miata for obvious reasons. You can leave him a message and he will return your call promptly. 

Deanna Miller is tech support primarily for our Spyclops product line but provides tech support on all Metra Home Theater products.  She is available to answer any and all of your questions related to either installing or operating a Spyclops system in addition to being another tech resource for all of our products.  Deanna also assists in product development of the Spyclops line with her input coming from feedback she gets from the customers like you who she speaks with every day.  She is available Tuesday thru Friday 9-6:30 pm and Saturday 10-4:00 pm.

Our dedicated sales staff works hard on staying on top of the latest in technology.  Monthly meetings as well as constant access to our product development team keep our sales staff well-informed on all of the technology we offer.   We are very proud of the fact that our staff here at Metra Home Theater Group actually understands how our technology works.  We are not interested in the canned sales pitch telling a customer why our products are better than the competition.  Our staff spend time in the field routinely to meet with customers to stay connected with your technology needs.

Metra Home Theater Group, Brent McCall, Deanna Miller, and many others are here to support you, whether it’s a question on the latest in HDMI to installing a television mount, we’re standing by to help! Metra Home Theater Group remains dedicated to meeting the needs of a wide array of customers -- from Custom Integrators, to the Spyclops customer as well as the many other home theater brands we offer (and then some) which is why our Smart Support stands out from the competition.

New Spyclops Videos

Good Morning!  It has been crazy here in sunny Holy Hill, Florida and we have been very busy. This week's post will be short, sweet and hopefully free of errors!  I apologize for the mistakes in my last post.  It was nice to hear so many people point out the mistakes.  It means Metra Home Theater Group has an audience.  I like to look on the bright side. :-)

We have uploaded our latest videos highlighting our Spyclops products on our YouTube Channel. Go here  and view all of our videos.  Feel free to comment on them and suggest more video topics.  We listen to our customers.

Enjoy the rest of your day.

We Are Having a Great Sale!!!!

Just in time for Mother’s Day!  Metra Home Theater Group is offering the deal of the season on our Audio Solutions^TM Audio Mounts^TM for flat panel TVs- buy three and get a fourth one free.  At this price, one could knock out all Moms on their Mother’s Day shopping list.  For more details on the sale go here to see our coverage on Home Toys web site.

Feedback From Las Vegas

Last week Jason and Bob were at the ISC WEST Show at the Sands in Las Vegas.  This is the first time Metra Home Theater Group has exhibited at this show and we featured our Spyclops line.  I hear the show went well and the booth looked fantastic.  When the staff returns, I like to ask a few standard questions to get a feel for a show and how it went, how to improve, etc. I email them the questions and they answer them within the first few days of being back in the office.   I work with some funny people and sometimes these answers make me laugh.  This was one of those times.  I decided to make it my ISE Show Wrap up post because it shows why we are such a tight group here at Metra Home Theater Group.  I hope you enjoy these as much as I did.

1. What did you learn at the show?  Las Vegas is just as hard on us Floridians in April as it is in January when we are there for CES.  When breaking down the booth we need to make sure our crates get there on time.  It’s difficult to work hard when your body is craving humidity.
2. What did you think about booth location?  I think by the time people got back to us, they had seen it all and they gave us a glance and turned around.  Still got some good leads in between nose bleeds.  Also, we need to make sure we do a nose check during the show.  Nose bleeds can happen at any time and scare people off no matter where we are located next year.
3. How many exhibitors were there?  Over 10000 and they all had big TVs in their booths.  We need big TVs next year to help draw in the crowds. 
4. What can we do to improve at the show next year?  Didn't you just ask that?  Well, big TVs are the way to go next year.  They catch the eye and will bring in traffic. Packing a humidifier in the crates so we are prepared for environment will also save us from multiple trips to the store after the show.
5. What was one positive from the show?  Break down goes really fast when you are ready to get home and breath the fresh Florida air full of humidity.

New Videos Are Ready for Viewing

Have you visited our YouTube channel? Metra Home Theater Group uses the channel to educate our customers (current and potential) on the products we provide.  YouTube is another great way to feature our best asset – our dedicated staff.  

We just wrapped our latest installment of videos and they are uploaded and ready to view at your leisure.  Go here  to check out the latest videos featuring our own Brent McCall and Miranda Grantham.   If this is your first visit to our channel, surf around make sure to view older videos and see why we are #MoreThanProducts.

Please feel free to leave a comment suggesting a topic for our next round of videos we plan on doing to kick off our countdown to CEDIA 2015 in Dallas.  

Metra Home Theater Group will showcase the Spyclops Surveillance Systems line, April 15 to 17, 2015 at the Sands Expo in Las Vegas, NV.

Jason Lundell and Bob Pancari will be attending the ISC West Show in Las Vegas, NV this week.  This is the first time Metra Home Theater Group has attended this show and we are excited.   We have been in Vegas for other shows but they have been held in the HUGE convention center.  ISC West is held in the Sands.  We feel that the more intimate booth conditions will give future customers a more one-on-one experience. These conditions are where customers learn about our best feature - our award-winning staff which is why we are #MoreThanProducts.

But the show is about products and Spyclops product line will be featured at this show.  The line includes camera accessories, as well as DVRs and DVR kits designed to work with compatible power distribution systems.  There is, of course, a remote surveillance service with 24/7 access via Web browser or smart phone.  Specifically, the Spyclops line includes bullet indoor/outdoor security cameras; domestic dome style cameras; 16-, 8- and 4-channel DVRs; 5-, 9- and 18-way power distribution boxes and various security cable.  Metra’s three new DVRs feature full 960H recording capability on all channels. In addition to higher recording resolution, the new DVRs offer four sensor inputs with one alarm output, as well as upgraded hard drives that are designed for 24/7 use.

Metra Home Theater Group cannot talk about our Spyclops line without mentioning our tech support.  We have designated employee that answers our tech line to help with all of your Spyclops tech support issues.  Deanna Mann is here for something as simple and unplugging the RJ45 Ethernet Cable from the back of a DVR to adjusting the masking area to no blue boxes, she can help.  Deanna is an example of how dedicated to excellent customer service we are here at Metra Home Theater Group and why we are #MoreThanProducts.

If you are attending ISC West next week – stop by booth #29109 to see for yourself how we are there for our customers.

Welcome Changes to Metra Home Theater Group

Metra Home Theater Group has made some changes to continue providing our award winning customer services.

•                     Please welcome our new Northeast US Territory Manager, Bob Pancari.  Bob brings with him 15 years of sales experience. 

•                     We also have a new Regional West Coast Sales Representative, Zak Yarnell.  Zak has worked in the manufacturing industry for last 5 years and brings with him extensive sales and supply chain knowledge.

•                     Miranda Grantham has been promoted to National Sales Manager. 

•                     Jason Lundell has also been promoted to Southern U.S. Territory Manager and Product Specialist.

•                     Erika Baily has been transferred to the Southeast Region with Jason Lundell from the West Coast.

To stay informed on all the exciting things that Metra Home Theater Group does, follow us on social media.